Riverside Chalets , Caravan and Camping                     
Affordable Loch Ness self catering , family holiday lets Caravan and camping for the Scottish Highlands and Islands
Tel: 078 6232 2990 Email: contact@lochness-chalets.co.uk

Terms and Conditions

PLEASE NOTE: Bookings made through our online booking system are provisional until confirmed by us.
  • 25% non-refundable deposit per week, per chalet, upon booking.
  • Payment in full is required 6 weeks prior to arrival .
  • If booking is within six weeks of arrival, then payment is required in full, at the time of booking.
  • Cancellation ~ no refund of full-balance monies unless chalet is re-let, you must notify us in writing, at the very earliest opportunity. We very much recommend you have your own insurance.

Please take proper and reasonable care of your chalet and garden; furniture, pictures, fittings and effects; please leave them in the same state of repair and condition, and in the same clean and tidy condition, at the end of the rental period, as at the beginning.

  • Do notify us immediately of any breakages and damages. You are legally bound to reimburse Riverside Chalets for any replacement, repair or cleaning costs on demand.
  • Please observe some simple chalet rules;
    • Strictly no smoking in any of the chalets.
    • We regret we are unable to accept any pets(except the Cairngorn ) , and guide dogs.
    • Arrival between 4 pm - 6 pm, (day of arrival), and departure by 10 am please, (day of departure).
    • No outdoor footwear indoors.
    • Guests are kindly asked to keep noise down after 10pm
    • All linen and towels are included in the price.
  • If staying for a two week period, or more, then a change of towels and/or linen is available. Cleaning can also be arranged.
  • Riverside Chalets and its' owners, are not liable to you or any third parties for any accident, damage, loss, injury expense or inconvenience, which may be suffered, incurred, arise out of or is in any way connected with the rental of one of our chalets or campsite and facilities .
  • The number of persons occupying the chalets must not exceed that as stipulated in the brochure or on the website. The chalet must be used for personal and domestic purposes only, and not for any commercial use; (without prior, written consent from Riverside Chalets).

  • Right of entry is reserved at all reasonable times for the purpose of inspection or to carry out necessary repairs and maintenance.

  • If the chalet which you have booked becomes unavailable or unusable, for whatever reason prior to the date of your booking, then our obligation to you is this; a) to endeavour to find you a suitable alternative property, or, failing that, b) to reimburse you for any monies paid.

Riverside Chalets reserves the right to refuse entry to the entire party, or to terminate the stay, without refund, if any of these conditions are not complied with.

Every effort has been made to ensure you have an enjoyable stay; Please let us know immediately if this has not been the case.

We will endeavour to rectify, wherever possible.